Privacy policy

Last updated : 17 July 2026

Machaon SAS, committed to protecting the privacy and personal data of users of its website https://www.machaongroup.com, undertakes to ensure a level of protection in line with the General Data Protection Regulation (GDPR) and applicable French data protection legislation. This privacy policy is intended to inform users about how their personal data is collected, used, stored and protected.

1. Data controller

The controller of personal data collected on the site is:

Machaon SAS Legal form : SAS, société par actions simplifiée Registered office : 3 Avenue du 106 Régiment d'Infanterie, 51000 Châlons-en-Champagne, France SIREN : 799 297 486 SIRET : 799 297 486 00026 Email : info@machaongroup.com Phone : +33 (0) 3 26 70 47 56

For any question relating to personal data protection or to exercise your rights, you may contact us at the address indicated above.

2. Personal data collected

Depending on how the site is used, Machaon SAS may collect the following categories of data:

  • first and last name;
  • name of the company or organisation represented;
  • email address;
  • telephone number;
  • type of enquiry selected in the form;
  • content of the message submitted by the user;
  • information relating to a request for a quote, collection, recycling or partnership;
  • IP address;
  • date and time of connection;
  • data relating to the browser, operating system and device used.

Mandatory fields on the contact form are marked with an asterisk. If these fields are not completed, the request may not be processed.

3. How data is collected

Personal data may be collected in particular when the user:

  • completes the site contact form;
  • requests information about the company's activities;
  • requests a quote or submits an enquiry relating to the recycling or recovery of plastic materials;
  • contacts the company by telephone or email.

Certain technical data may also be recorded automatically by the hosting server to ensure the proper operation, security and maintenance of the site.

4. Purposes and legal bases of processing

4.1 Handling contact requests

Data provided via the contact form or by email is used to respond to information requests, inform users about the company's activities, direct enquiries to the appropriate department and follow up on exchanges.

The legal basis for processing is Machaon SAS's legitimate interest in responding to enquiries addressed to it. Where the request concerns the preparation of a quote or the provision of a service, processing may also be based on the performance of pre-contractual measures taken at the data subject's request.

4.2 Handling quote requests and commercial relationships

Data may be used to assess expressed needs, prepare and send quotes, draft commercial proposals, follow up relationships with prospects and clients, perform requested services and handle administrative, accounting and contractual management.

Depending on the case, these processing activities are based on the performance of pre-contractual measures, the performance of a contract, compliance with legal obligations or the company's legitimate interest in managing its commercial relationships.

4.3 Handling recycling-related requests

Data may be processed to assess a request for collection or take-back of plastic materials, identify the nature, volume and origin of the materials concerned, organise collection, transport, sorting, processing or recycling services, contact the requester for further information and prepare a technical or commercial proposal.

Processing is based on the performance of pre-contractual measures, the performance of a contract or the company's legitimate interest in handling requests relating to its business.

4.4 Site security and operation

Certain technical data is processed to ensure the operation of the site, detect technical errors, prevent fraudulent access attempts, combat abuse and ensure the maintenance and security of IT systems.

This processing is based on Machaon SAS's legitimate interest in ensuring the security of its site and information systems.

4.5 Cookies and audience measurement

The site uses strictly necessary cookies and, with your consent, cookies related to displaying Google Maps on the contact page. No audience measurement tool is currently active.

Detailed information about the cookies used, their purpose and the choices available is set out in the Cookie Policy accessible from the site footer.

4.6 Commercial email communications

Machaon SAS may send commercial email communications to professionals about its activities, products and services, particularly following a contact request, within an ongoing commercial relationship or, where applicable, on the basis of its legitimate interest where prospecting relates to the recipient's professional activity.

Each commercial communication allows the recipient to easily opt out of further messages. You may also unsubscribe at any time by writing to info@machaongroup.com.

4.7 Embedded content from third-party services

The site does not embed content from social networks or other third-party platforms, except Google Maps on the contact page, which loads only if you have accepted the associated cookies. Videos on the site are self-hosted.

5. Data recipients

Personal data is accessible only to persons who need to know it in the course of their duties. It may in particular be disclosed to:

  • authorised staff of Machaon SAS;
  • relevant commercial, administrative, technical or logistics departments;
  • the provider responsible for hosting the site (Tesys Internet S.L.U. (marque Piensa Solutions));
  • the provider responsible for creating or maintaining the site, where applicable;
  • the email service provider;
  • IT and cybersecurity providers;
  • Google LLC, when the user agrees to display Google Maps on the contact page;
  • the company's legal, accounting or administrative advisers;
  • administrative or judicial authorities, where required by law.

Providers acting on behalf of Machaon SAS are required to process data in accordance with the company's instructions, applicable regulations and their confidentiality and security obligations. Personal data is neither sold nor rented to third parties.

6. Retention periods

Personal data is retained for a limited period proportionate to the purposes pursued. As a guide:

  • contact requests with no commercial follow-up are retained for 3 ans from the last exchange;
  • prospect data is retained for 3 ans from the prospect's last contact;
  • client data is retained for the duration of the contractual relationship, then archived for applicable statutory periods;
  • accounting documents and supporting records are retained for 10 ans in accordance with the French Commercial Code;
  • technical logs and security data are retained for 12 mois.

Once these periods have expired, data is deleted, anonymised or archived where retention is necessary to comply with a legal obligation or to defend the company's rights.

7. Transfers of data outside the European Economic Area

Where possible, personal data is processed and hosted within the European Economic Area.

However, certain providers used by Machaon SAS may process or make data accessible from countries outside the EEA, in particular:

  • Google LLC — display of Google Maps on the contact page, only if the user has given consent for the associated cookies.

Where such transfers occur, Machaon SAS ensures they are based on a mechanism recognised under applicable law (adequacy decision, standard contractual clauses or other legally recognised mechanism). Further information may be requested at: info@machaongroup.com.

8. Forms and mandatory data

Forms on the site indicate the information required to process the request. Fields marked as mandatory must be completed. Otherwise, the request may not be submitted or processed.

Users undertake to provide accurate, complete and up-to-date information. They must not submit sensitive data or confidential information through free-text fields where this is not necessary to process their request.

9. Data security

Machaon SAS implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or any other unlawful form of processing.

These measures include, as required and depending on identified risks, access controls, backup systems, security procedures and awareness for persons authorised to process data. However, no IT system or internet transmission method can guarantee absolute security.

In the event of a personal data breach likely to pose a risk to individuals' rights and freedoms, Machaon SAS undertakes to notify the CNIL as soon as possible and, at the latest, within 72 hours of becoming aware of it, where notification is required under applicable law.

If the breach is likely to result in a high risk, affected individuals will be informed under the conditions provided for by the GDPR, unless legal exceptions apply.

10. Data subject rights

Under applicable regulations, any person has, depending on their situation, the following rights:

  • right of access to their personal data;
  • right to request rectification of inaccurate or incomplete data;
  • right to request erasure of their data;
  • right to object to certain processing;
  • right to request restriction of processing;
  • right to data portability, where applicable;
  • right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
  • right to define directives regarding the fate of their data after death, under the conditions provided for by French law.

The exercise of these rights may be limited in certain cases, in particular where processing is necessary to comply with a legal obligation, perform a contract, or for the establishment, exercise or defence of legal claims.

11. Exercising your rights

To exercise your rights or ask a question about the use of your personal data, you may contact:

Machaon SAS Email : info@machaongroup.com Postal address : 3 Avenue du 106 Régiment d'Infanterie, 51000 Châlons-en-Champagne, France

The request must clearly state its purpose to allow it to be processed. If there is reasonable doubt about the requester's identity, proof of identity may be required. Machaon SAS will respond within the time limits set by applicable regulations.

12. Complaint to the CNIL

If, after contacting Machaon SAS, you believe your rights are not being respected, you may lodge a complaint with the French supervisory authority:

Commission nationale de l'informatique et des libertés — CNIL 3 Place de Fontenoy TSA 80715 75334 Paris Cedex 07 France Website: www.cnil.fr

If you are resident in Spain, you may also lodge a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es. As Machaon SAS is established in France, the CNIL remains the primary supervisory authority for the processing described in this policy.

13. Links to third-party sites

The site may contain links to websites or services operated by third parties. Machaon SAS has no control over those third parties' personal data protection practices. Users are advised to review the privacy policies of those sites before providing them with data.

14. Minors

The site is intended primarily for a professional audience. It is not designed to knowingly collect personal data relating to minors. If a legal representative finds that a minor has submitted personal data through the site, they may request deletion at: info@machaongroup.com.

15. Changes to this privacy policy

Machaon SAS reserves the right to amend this privacy policy to reflect legislative and regulatory changes, guidance from supervisory authorities, technical changes to the site or changes to data processing activities.

The applicable version is the one published on the site on the date of consultation. The date of the last update is shown at the top of this document.

16. Features not offered on the site

For information, the site https://www.machaongroup.com does not offer the following features:

  • online shop or online payment;
  • user account registration;
  • newsletter or email subscription via the site;
  • public comment section;
  • social media profiles or activity operated by Machaon through this site.